Thank you for choosing Social Ghost. We value your satisfaction and want to ensure a positive experience with our service. This Refund Policy outlines the terms and conditions for requesting a refund for your purchase of Social Ghost services. Please read this policy carefully before making a purchase.
1. Eligibility for Refund:
1.1. The 4-Day Refund Period: We offer a 4-day refund period for all new users who have purchased a subscription to Social Ghost. The refund period starts from the date of the initial purchase.
1.2. Only First-Time Purchases: The 4-day refund policy is applicable only to new users who are making their first purchase of Social Ghost services. If you have previously subscribed to Social Ghost or have received a refund for a previous purchase, you will not be eligible for another refund.
2. How to Request a Refund:
2.1. Submitting a Refund Request: To initiate a refund, you must contact our customer support team via [email protected] within the 4-day refund period. Please provide your purchase details, including your order number, email address, and the reason for the refund request.
2.2. Refund Processing: Once we receive your refund request, our team will review your request and verify that it meets the eligibility criteria. If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Cases:
3.1. After the 4-Day Refund Period: Refund requests submitted after the 4-day refund period will not be eligible for a refund.
3.2. Partial Usage: If you have used Social Ghost services substantially during the 4-day refund period, your request may be denied or subject to a partial refund, determined at our discretion.
3.3. Violation of Terms of Service: If you have violated our Terms of Service during the use of Social Ghost services, your refund request will be deemed ineligible.
3.4. Third-Party Charges: Social Ghost is not responsible for any charges or fees imposed by third-party payment processors or banks in connection with your purchase, and these charges are non-refundable.
4. Changes to Refund Policy:
Social Ghost reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed of any updates.
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at [email protected].
By making a purchase of Social Ghost services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
